Using Questions as a Guide to Creating a Sustainable Future

Reader Contribution by Staff
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These queries tend to break up any goal, however big and intimidating, into manageable pieces. We keep track of our progress in thousands of ways and report our evolution in detail. I’ve often heard industrialist Jack Welch quoted as saying that “The devil is in the details,” but 100 years ago the architect Mies van der Rohe was quoted as saying more less the same thing, “God is in the details.” And 100 years before that it was attributed to the French writer Gustave Flaubert. The notion is probably a lot older.

When things go well, managers take satisfaction in the progress. When they go poorly, we take satisfaction from the process of reorganizing our efforts in new directions.

To any knowledgeable businessperson this approach is axiomatic. We build a vision of the business at its most successful and we articulate a set of questions to guide us toward that vision.

If it works, more or less universally, in business, then why couldn’t we apply it to other large, complex undertakings?

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